Negative Customer Service Submitted:Been there 5 times; asked for applicable discount of 25% off and was told that without the card; which we couldn't find; we weren't able to get a discount I earned. Not cool guys. I own a Shih Tzu, which means I have to keep coming back as this is a very high maintenance dog; just don't know if I'll come back to your establishment yet...Reply from Susie's Grooming Lounge:Please keep in mind that the discount card is your responsibility. I'm sorry that you were disappointed; however the care of your pup while in my care is my number one concern.Reply from me:Thank you for your reply, although; With all due respect; from this side of the fence; it appears to us that our pup is a close second to $$$.