Hi my name is Shasta and I lived in Sierra Del Oro. I am writing from heaven. I just want to warn everyone I can please don't take your pets to Norco Animal Hospital

I will start off with my birthday it was 3-15-2003 but the doctors had my wrong birthday. I will tell you later why that mattered.

I went to Norco Animal Hospital on 11-17-2015 because I ripped my dewclaw.

When I was 3 I was bit by a rattlesnake and was scared of needles. So they needed to give me anesthesia. My mom scheduled me an appt and The Dr. put me to sleep to get me better. But what the hospital didn't tell her was they were in a hurry that night so I would not get an IV with surgery. It was disaster from the beginning. They basically sent me home paralyzed. My mom and dad took me back for fluids and was asked why they didn't authorize an IV during surgery, My mom was never asked she just assumed I would have one like I always had. But the truth is they didn't do one because they were too busy. Dr Siegel is a caring doctor but just rushed. Norco Animal Hospital is about making a quota not making us pets better. This is where my age comes into play.

The second Dr that I saw when I was taken back because I was so sick said well she is almost 14. I am not and I was fine when I came in. I was running, eating, playing and was my normal self. They tried to blame my age for what they had did.

After surgery I had an emergency when I was home and my mom called at 8:30 am 4 days after surgery and asked for Dr. Siegel. They told her Dr. Siegel was doing a procedure and would call her back. They never gave Dr. Siegel the message. Dr. Siegel got the message by looking on her computer and called my dad at 4:00 pm but it was too late I was sent to heaven with my tongue paralyzed from surgery and my back legs couldn't move.

After one huge bill later my mom and dad did everything to save me but they saw me suffering and had to let me go. Norco Animal Hospital isn't a wise choice any longer please take your beloved pets somewhere else. It's too hard looking down from heaven seeing my family so torn up. They can't sleep and are sick now too. Please don't send another dog or cat to heaven right now we do love it on earth with our family more.

XOXO SHASTA

I am ok now I am in heaven but I just want a better choice for other pets it is too hard seeing my family and other families so sad.

I started going to this vet when a cat I had adopted from a co-worker got sick. First I took him to Acacia Animal Hospital in Corona off sixth street. They wouldn't even see my cat unless I paid $425 up front. I paid the money and they took him back. Shortly after taking him back, they told me that they needed to keep him overnight as he was dehydrated. This was a Friday late afternoon visit. They told me to keep him overnight they needed $2,600!!!! Seriously?



I procrastinated as much as I could so my cat could at least get some fluids in him. Finally they told me yes or no? I told them no and took my cat home praying he'd make it to the next day. The next day I called Norco Animal Hospital, they saw my cat right away. BeBe has epilepsy and was very sick from the move (apparently not uncommon), that and we hadn't realized that he couldn't jump up to where to food was (out of the way of the dogs). We were sent home with vitamins, an IV line and bag to give him subcutaneous fluids and a prescription cat food. The ENTIRE visit cost me $114, that's it $114. The staff has always been nice, never rude. The doctors explain things to me in terms I understand if I don't already understand them. They are always super nice and treat my pets, my family.... like their family too. I would recommend them to anyone. I have 4 cats and 4 dogs (and a stray that we're trying to find the owners).

Do not go here. And get a second opinion if you get bad news!!!! The drs here dont know what they are doing or they are just out for the money!

This is by far the worst vet I have ever been to. DO NOT GO HERE. They kept my dog over night when it was not necessary and the meds they gave my dog made him extremely sick. I made an appointment for a check up over the phone and when I arrived they said they had no appointment for me and turned me away! THIS IS NOT THE PLACE TO TAKE YOUR PET. They just want your money.

Had to put my dog down yesterday 1/18/2012. The staff here was more than wonderful very carring and sympathetic to my situation. When I asked about the procedure they explained in detail how it was gonna go. And it went just like she said. It was a very quick and swift procedure, I was hoping she wouldn't wimper or cry and she didnt, not at all she just seemed to fall asleep and pass on. She didnt not suffer at all from the put down. She had a similar surgery here last august of 2010 and when i asked for fee reduction they gave me some they will work with you just ask!! I will always bring my pets here I think and felt they really do care about your animal and your feelings as well. Love Norco Animal Hospital keep up all the good work and a special Kudo's to the whole staff.

In 2008, I stopped going here because they charged me a very inflated price to clean and medicate my dog's ears. But then, earlier this year, I had an emergency with a new puppy and they were still open at 9:45 at night. I ran in and told them what had happened. They were wonderful. They ran out, got her, treated her immediately, and didn't even charge me an emergency fee. . . I have been going there ever since (and I go there a lot as my dog has a congenital disorder), and they have been incredible and very reasonably priced. There are a lot of new people there that truly care about animals and aren't just concerned about making a buck. As long as Dr. Shin, Lanini, and Kuan (sp?) are there, I will stay.

I am giving this place 4 stars for only the grooming department the groomer is very nice fast and very accurate on what we asked for our dog was very clean the cut was very smooth and not messy like most groomers we have gone to in the past.I am giving the front desk 2 stars because we waited 30 minutes to just be checked in We did not like having to wait to so long for check in and out part, over all the place is very clean and friendly.

I took my German Shepard to this clinic for surgery, and let me tell you the staffs are very cold , uncaring and unfriendly and they charged me a much-inflated price for a simple surgery.

When I asked questions about the procedure the doctor was not able to give me a straight answer it seem to me they care more about your money then your pets.

I have been here once but spoke on the phone with the front office a couple of times. The feeling here is very cold and uncaring. Staff is unfriendly and impersonal.

They quoted me one price over the phone, then when I took my dogs in, they charged me a much inflated price. I tried to argue the price, but they said the office manager was not there. So I payed because there was no time to go elsewhere. I called the next day and they were very rude and talking over me and would not even listen to my side of the story. Would not recommend this place. Plenty of other choices out there. I now go to Centennial

Animal Hospital. They have a very friendly staff. It's just up the freeway. And there's Four Paws for grooming just up Sixth St. Go anywhere but here.