We took engineering wood material from Floor and Decor. We wanted to get first floor done. This excludes bedroom on first floor. As we both remain busy and we could only schedule 3 days so we took material to cover living room. The other living room was not done as sales representative assured us that is easy to get material for the rest of the flooring on 1st so I decided not to keep rest of the material. When the time of putting flooring came within 10-12 weeks, it was found that Floor and Decor has it out of stock and no longer get that type of material. I talked to same sale rep asking him about assurance to get the material from vendors even if the product discontinues. He has no answer. I called his manager and he did not have any answer. As a result of false assurances, now we are running pillar to post to get same type material. Had he told that this can happen, I would have kept extra material in my Garage.

I LOVED THEIR SERVICE ESPECIALLY A GENTLEMEN WHO'S NAME WAS IVAN. WAS VERY HELPFULL. I would definetly come back.

I LOVED THEIR SERVICE ESPECIALLY A GENTLEMEN WHO'S NAME WAS IVAN. WAS VERY HELPFULL. I would definetly come back.