UNAUTHORIZED PAYMENTS WERE SUBMITTED TO MY CHECKING ACCOUNT. ALTHOUGH THE BANK RETURNED THEM I WAS STILL CHARGED THE RETURN FEE OF $72 DOLLARS. I CALLED THE 800 NUMBER AND ADVISED THEM THAT I HAD NOT AUTHORIZED THIS REQUEST TO BLOCK THE AGENCY THAT WAS DOING THIS. I WAS ADVISED IT WAS HARD TO REMOVE THE RETURN CHECK FEE (WHAT, WHY?) I WAS ADVISED TO GO INTO THE BANK BRANCH AND CHANGE MY CHECKING ACCOUNT.I WAS TRAINING OUT OF TOWN FOR A MONTH. NEEDLESS TO SAY, THE COMPANY CHARGED ME 3 MORE TIMES, EACH TIME I WAS CHARGED THE RETURN FEE OF $72 DOLLARS!!!! FINALLY, I WAS ABLE TO GO TO THE MARIPOSA BRANCH. I APPROACHED THE CUSTOMER DESK WHERE TWO FEMALE EMPLOYEES WERE DEEP IN CONVERSATION. I NOTICED THAT THEY WERE NOT HAPPY I INTERUPTED THEM. I TOLD THEM WHAT I NEEDED. THEY LOOKED AT ME AS IF I HAD ORDERED A UNICORN WITH WHIP CREAM. THEY SAID WE ONLY HAVE ONE PB, WHATS THAT? I WAS ADVISED MY WAIT TIME WAS 40 MINUTES SINCE THEIR WAS ONLY 1 PERSON IN THE WHOLE BANK THAT COULD CHANGE MY CHECKING ACCOUNT. I ASKED IF IT WOULD BE BEST TO MAKE AND APPOINTMENT FOR THE NEXT DAY. THESE GIRLS LOOKED AT EACH OTHER AND SAID WHATEVER WORKS FOR YOU. NEITHER OF THEM MOVED TO MAKE AN APPOINTMENT. I JUST STOOD THERE. I HAD NO CHOICE BUT TO WALK OUT. I TRIED CALLING THE BANK TO COMPLAIN TO MARTHA HENNESIAN, BUT AFTER 15 MINUTES OF THIS BUSINESS NOT PICKING UP THE PHONE I STOPPED TRYING. IVE BANK WITH CHASE SINCE IT WAS VALLEY BANK. I REMEMBER THE COMPETANT EMPLOYEES LIKE DORA, MARTHA NIDO, MS. COLUNGA AND MARTHA HENESSIAN. THESE NEW GIRLS ARE RUDE AND NO NOTHING ABOUT CUSTOMER SERVICE. IM GOING BACK TODAY BUT TO CANCEL MY SAVINGS AND CHECKING ACCOUNT. I DO NOT NEED TO BE TREATED SO RUDELY BY THESE WOMEN!!! DONT BOTHER CALLLING ME BACK JUST REMIND YOUR EMPLOYEES THAT WE THE CUSTOMERS ARE WHO KEEP THEM EMPLOYEED!!!!