I hired Debbie to clean my rental house when I moved out. She came by the day before to decide what supplies she should bring. She said she'd be there at 2pm the next day when the movers were finishing... She never showed up, wouldn't answer her phone. If after looking at the house, she decided she couldn't handle the job she should have told us and we could have hired another company. Instead I got home from my last day of work at 7pm and stayed at the house cleaning until 1am. She seemed very personable, talked about her "family-owned" company - next time I'm going with a corporate chain!