A total rip off. Do not buy this product. Bought an XB-500 and it arrived without threads for the right sided mirror, the battery would not charge from the connector. removed the battery and charged it, but when it was installed, the machine was dead as a door nail. They do not respond to their support tickets either.

I BOUGHT A SCOOTER FROM THEM, IT HAD MISSING AND BROKEN PARTS, CANNOT GET A HOLD OF THEM AT ALL, FRANKLY I DON'T SEE HOW THEY STAY IN BUSINESS, HOWEVER THEY ARE THE ONLY ONES WHO SELL THE PARTS FOR THE SCOOTER I GOT

I bought a scooter through them. The quality was poor and their customer service was worse. Their phone was often busy, they didn't return phone calls, their original delivery was missing several parts, they miss shipped me an order and then wouldn't correct it