I had my car taken to the shop because the dealership told me that they trusted Bay Custom to repair my Lexus. I am very particular and as soon as i got to the shop I felt more comfortable with the knowledge and friendliness of the staff. After several thousand dollars of repairs my car looks excellent. The staff helped me with my claim and kept me updated. I would definitely recommend the shop to others.

I've used Bay Custom Auto......numerous times over the years. I've always had terrific service and the work quality was exceptional. Paint matching was perfect and the body work was flawless. They guys don't take short cuts.

Had some insurance work done several years ago. They ordered wrong parts and the vehicle took 3 weeks longer than expected. Picked it up and they forgot to recharge the air conditioner. Also they left a mess in the vehicle. There are much better places around Newport News.

Two days faster then expected and they detailed my car for free. Super Staff!

fast and friendly!