Dr Kozenkrans overdosed my 8 pound dog with twice the level of anesthesia during a dental cleaning. Had this happened to an older dog, they probably would not have lived. How can one not weigh a dog before surgery and none the less confuse an 8 pound dog with a 16 pound dog.

This clinic used to be very good. Care of your pet was number 1. Unfortunately, things have changed...Now it is all about the money. We have been faithful customers for 19 years. Started noticing a change about two years ago. Noticed increased cost and if some of the procedures were really necessary. Every visit started to require blood work and x-rays. The last visit involving our cat went from $600 - $700 to over $1700... Totally understand that initial care is just an estimate and can escalate based on how the pet responds to treatment. In this recent visit, we questioned Dr. Olsen about the charges. Our goal was trying to obtain an understanding for such a dramatic increase in charges. Dr. Olsen became very annoyed that I was even asking and questioned whether I really "cared about my cat". I told her I was not questioning care just wanted to understand the increased expenses. I never had a cat with a blockage problem. Apparently, the cat did remove the urethral catheterisation because they did not fit him with a bucket or collar. This resulted in him needing to be sedated a second time in less then 24 hours and having to tolerate a second Urethral Catheterisation insertion. This at the most critical point in his initial care. logically it would seem that this extended his treatment and delayed his recovery. Dr. Olsen did not agree and questioned that maybe I cared more about the cost and not my cat's health.... Apparently, I was also an irresponsible pet owner for leaving my pet and taking my son to the doctor. I was not around for a proper discussion? I thought we had one over the phone?.....Dr. Olsen continued her abusive verbal attack. Several times I asked her to please stop. As the pet owner, I have the right to be provided an explanation on care and expenses. There was absolutely no need for this to become a negative confrontational experience. Dr. Olsen continued with her negative judgmental attack. Listening skills, genuine concern and compassion are not her forte. Fed up with this one sided discussion, I told her I was going to end the call and not take any more of her bullying abuse. Her response was to hang up. Nice professionalism! I would recommend staying away from Animal Hospital Newport hills. Care of your pet is no longer the primary goal. Now it is all about the money$$$$$$