I have never worked with such an unprofessional company. They avoided our e-mails and phone calls. We left several voicemails. They finally got back to us the day before they were supposed to pick us up at 8:30 pm! Then they never showed!!! I did not hear from them until three days later, when I got a simple one line e-mail that said they would get in contact with me in a few days. Needless to say, they never did. We had to call them and when we finally did they said "What do you want me to do about it? I'm already sending you your money back? Do you want to come meet me so you can personally ring my neck?" They had 110 people outside waiting in the cold for two hours. I am never using this service again and I recommend you avoid them at all costs!

They offer a great rate, however they are not customer friendly. The drivers talk on their cell phones almost the entire trip. Their office staff do not try to settle any customer service issues. The drivers are distracted talking so much. Felt like we were just a number and that they could careless that we used their service. If you value your life don't take this bus!