I was appaled; I took my chow chow in for grooming on Sunday 10/16. I asked for her to be groomened. It should have been a red flag when May kept saying my dog had matts in her hair...yes some but nothing a rake brush could not have removed.....I expected my chow chow to be groomened not shaved. What type of groomer or grooming place gives a dog a shave in the fall. I felt heartbroken. I would never take my dog there nor recoomened anyone. After the cut my dog would not walk; she was in pain. She is a chow chow but she is very obedient. A professional groomer should be able to work with a ny type of dog. The groomers there are just out for the money. My dogs ears wre dirty and she was not even given a bath and they had her for 5 hours. I am extremely shocked because this was her second visit and the first gime I took her(different groomer) my dog looked beautiful. Right now she looks like a hot mess. Do not take your pet there. There were a lot of yelping dogs being groomened as I walked in to pick up my dog. Most likely in pain from these groomers who do not know what they are doing!!!!