I went here for Canadian passport photos after the ones I had taken elsewhere caused my application to be rejected because of a glare on the forehead. The requirements for Can. passport photos are very specific & rigid and I wanted to explain to him what I needed before he took them, because I just couldn't risk the photos being rejected again, but he wouldn't listen. He was unfriendly & impatient & acted like he knew it all. He took the photos, printed them, & they were worse than the ones that had been rejected-the head was too big, they were overexposed, and there was an even bigger glare on the forehead.(I don't make the rules!) I pointed out that the glare was exactly what I had tried to warn him about. He just didn't care. He said he couldn't (wouldn't is more like it) do them again or try to fix them, & was very nasty.I made a special trip for nothing.Why act like you know what you're doing, cutting a customer off from talking, when you don't? Rude, arrogant, AND incompetent!