Horrific experience today as a result of an unprofessional and characteristically grumpy owner, Pascuala. Here is the scenario: There is a particular hairdresser who normally does my daughter's hair. Today, when I realized the hairdresser was not at her station, I casually inquired. The owner, Pasquala, perceived my inquiry as an affront, and said I should not be asking about particular hairdressers. She added that ALL of her staff can blow dry hair, therefore, it didn't matter where my daughter's usual stylist was. I was APPALLED. Apparently, Pascuala felt that asking about a particular stylist makes the others seem inadequate. That certainly was not my intention. Since no one else has ever done my daughters hair, I have not formed an opinion about their work, nor did was I alluding to their skills or abilities when I inquired about the usual stylist. It is simply that the usual stylist has always done a great job with my daughter, so it is natural that I would ask about her.