My mother needed her area rug and carpets cleaned throughout her apartment. I called different companies for her, and a nice lady on the phone offered me a coupon they had at the moment, and then organized for someone to come over to my mothers place the next morning. I called my mother later that afternoon and she told me the men that were over were very kind and explained to her the cleaning process. She was happy with their free estimate so she went along with the job. I am glad I picked this company for my mother, and happy she is happy with the clean carpets she now has in her home.