After the hurricane I needed my pool to be taken care of and had heard good things about this business. Not so in my case. They came three days later than what they quoted me. The pool still had debris after vacumning. I checked my system for salt. It was very low which was one of the reasons I had them service it as I have had a transplant and shouldn't be lugging on 40lb bags of salt. On the following Monday I called. They said they would have somebody right over. The week went by so on Saturday I stopped in and talked to the manager. He told me if he had to he would be there. I explained about my transplant hoping he would realize I really needed this. I have still not seen him. I guess I will attempt to do this myself. Hoping I don't have a heart attack!!