My dog was boarding there when doors were left open. You dont just leave the front goor unlatched which is what they said happened. There is first a screen like door that you have to pull to open, then there is a heavy wooden door you have to push. Now our dear dog doesnt know how to open doors, so both doors had to be proped open. He was off a leash and took an opportunity to run and was hit by a truck killing him instantly. I would think after 36 of "professional" buisness you wouldn't let things like this happen. Sincerely, Very Upset Mom (this kennel doesn't deserve one star)