I'm currently filing a formal complaint with the CT state Better Business Bureau as I believe this company to be false. The product I received was of shockingly low value and may have been falsely advertised as sterling silver. They customer service number is never picked up you cannot leave a message. Product returns aren't possible unless you first talk with a customer service rep. They also do not answer emails, making the return impossible. One other person has already filed with the BBB and the only two other reviews I could find of this business online had similar complaints to mine.