I had a GREAT experience here!! We were traveling when we hit a deer and knocked out both of our Caravan's headlights. It was 4:50 on a Friday, and we were desperate and were willing to pay whatever it took to get us back on the road. We spoke with Michael, and he was willing to wait for us (5:45) and did not take advantage of us given our situation. He even showed us how to replace the headlights (I think he was on his own time). Thanks again to Experienced Auto Parts!!