I had this company trim all of the dead wood out af a large oak tree in december. When they were done i asked if they were sure they got it all as there were no leaves on it. I was assured they did. Once spring hit and the leaves came in there were still 3 - 4 unsightly dead branches hanging. I have tried to call them at least 10 times. initially they wre answering telling me that there truck was broke down, there chipper was in the shop or they were very busy and would be getting to it. They have never showed back up and have not returned my calls. When I try to call now it goes straight to voicemail. I suppose they have blocked me. I was more than nice to the company at time of initial work even paying them more than the quote. I would not recommend using this company.