This company has always been a great source for parts and repair. BUT.........I had an old machine that I needed to be looked at. I called first and told someone what the problem was and she said I would be better off bringing it in to save the charges for a visit. She also told me that there were no parts available but someone would look at it. I loaded the machine in my truck, drove a half hour to the place and got "yelled at" by the service guy after three of the other employees had taken the machine out of my truck and had me filling out a card. The guy started yelling that it was obsolete and they could not fix it...etc etc......I was so mad I will never go back