Yesterday I brought my Focus in for it's first scheduled maintenance. The entire experience has been great from beginning till now. I had tried other, local, Ford dealers but they didn't seem interested, but when I went visited Team Ford that changed. I had a shopping list of what I wanted in a vehicle, and the sale rep (Julie) patiently worked with me and delivered the car that I wanted and at a price that was not competing with the Russian space program. In a few words, she did not sell me a Focus, she helped me buy one. The after-sale service has been great as well. They have helped me with Sync (I'm computer challenged) as well as saving me money on maintenance and the vehicle is wonderful to boot (I only fill up the eleven or so gal. tank twice a month!). I think that you can put me in the "like"column.