I used this clearners for the 1st time being my husband had been taking his clothes there for about a year. They ruined a pair of tights that cost me $90. I brought them in to get the zipper replaced after it came off the track. The hardware and zipper on the tights were gun metal, very close to dark gray/black. When I picked them up, they replaced the hidden zipper with a bright gold zipper that didn't hide. I should have known they didn't care about service at this point, but I allowed them to correct this mess. After they replaced the gold zipper with a black hide away I was satisfied until I attempted to wear them. Apparently, they stitched the zipper off seam and there's a bunched up area of thread to the side of the original seam. This look horrible and tacky. After discovering this, I brought the pant in only to wait outside of the store for 20 minutes because the store keeper was running an errand. Anyway, when she returned she was EXTREMELY rude and blamed the condition on the designer. She was unreceptive and began to act like she didn't understand me. I asked if she was the owner and she said no.. Later on she said she was the owner. I'm not sure which is true, but what I do know is their manner of conducting business is very bad. I paid $90+tax for the tights from BeBe so they're not cheap tights. Please don't trust these people with your clothing. They are rude, unprofessional, lack understand, and will not take ownership for their mistakes.