I called to get my car towed from a repair shop on Archer road to my home 20 miles west on Archer road. He gave me an estemate (which was about the amount I expected) but blew me off saying he had customers waiting. Before I could say I am a customer to, he hung up! If you are thinking of using Ultimate Towing, remember, they are the Ultimate in rudeness with no concern for their customers!!! Sure was not like this when the Rousseau family owned it. Joel is probably rolling in his grave.