Your Clearwater, Fl repair store charged me $400 and the appliance is still broken. They are saying there is absolutely nothing they can do to either remove and refund the part they installed that clearly didnt fix the issue or offer any kind of discount for waisting my time and causing a major inconvenience.
On Thursday I called because my wachine machene was giving error codes and not working. The service window was 4 hours so I took a day off from work. Technician showed up and after spending 5 minutes looking at the machine said it needed a new computer that would cost $400. I relied on his expertise and agreed. He installed the part, charged me, left without testing the maching. Now I am getting exactly the same error codes I was before he came out.
According to Sears, I can either take another day off from work or wait a week till next Saturday (I am a single mom with 2 small kids) to have another technician come out and see whats it wrong with the machine. I called twice and spent an hour on the phone each time because at this point I just want my money back so I can call someone else today to have it fixed. They are completely refusing to either send someone out quicker, offer some sort of a price adjusment if I have to take more time off from work or wait another week to get it fixed or take a part out and refund me. So, I am out of $400 and left to deal with the mistake their technician made. I called Sears because I felt it was a reputable company that hired diligent workers who know what they are doing. Well, they clearly don't give a damn about their customers after everything is paid for.