Wow. I'm impressed with how awful customer service is here. Really it's on a new level of awful.I had an appointment scheduled with them for 9AM Friday to fix a leak. An hour passes and I call them to see if they were still coming. The person who answered said he had 2 people not show up to work. I sympathized because there was a heat advisory and they were probably very busy. He said someone would be available to come help at 5PM or 6PM. At 7:30 PM when no one showed I called and asked if they were going to come. He replied, "2 people showed up and will be there at a quarter til 8." I asked if he was sure, because it was now an hour and a half later and this was the 2nd time he had given me a time and no one has showed.This set him off and he proceeded to scold me for having the audacity to be upset that he was essentially ignoring my planned appointments that I had scheduled my day around because, "He has about 100 calls and it's very hot". He then said"We can just cut this off and no one can show up."So I said "Yes let's do that."Let me tell you, I completely understand if it becomes busy and emergencies take priority and labor is low and everything falls apart. As a business owner, I know that if something arises and I can no longer meet a commitment with a client I would give them a call and offer to reschedule. Not IGNORE the client completely so they have to chase after me to know what is happening.And then to be so incredibly rude on top of that, as if I should just be okay with being completely ignored when I planned my day around commitments that don't mean anything.In short: DO NOT HIRE. YOU WILL BE IGNORED AND SCOLDED FOR BEING UPSET THAT YOU WERE IGNORED.

Terrible customer service. I have a plumbing emergency. My toilet is flushing onto the neighbors below. I was told yesterday at 4pm 20mins. An hour later I called and was told minimum of 40mins maximum of 2 hours. 2 1/2 hours later I called was given a lame excuse and told they would not be making it. I asked why they didn't call and tell me and again another lame excuse. I told him it was really poor customer service not to call someone back who clearly had an emergency. Another lame excuse about how many hours they work per week. I work many hours a week also and I don't give excuses for poor customer service. If their work is anything like their customer service skills or reliability it must be terrible.