Excellent experience with both initial contact for estimate and follow-up install. Our furnace went out right before the snowstorm in Jan-friend in the home repair business recommended New Castle. We met with owner, Jim, and he was great with understanding our needs-both furnace and finance limits. Install was timely, efficient, and professional with installers great about protecting floors, walls, etc. Definitely a company big enough to compete but still with a small company approach.

Worst interaction(s) EVER! What was suppose to be a inspection turned in to 9 visits and a different broken thing each visit. A basement flooded in oil, personal belongings stored in basement thrown away (exactly what i am still unsure of considering i was just recently able to go in to basement), wooden furniture ruined, i am expecting and was not allowed in my home for 5 hours because it was full of fumes. I had to sit outside and run in to use the restroom holding my breath, was not able to go cook any lunch. And I have yet to get an apology or any word of how if ever they will make this right.