Business Continuity

• MnK Vault BDR Technology. The Technology At Work To Keep Your Systems Working.

Key Components Of The Device's Technology

• Everything comes together in our NAS device to produce 15-minute incremental snapshots that safely reside within the device and are ready to be used to restore a file, a file folder, an email, or a database... all within five minutes.
• Base Image
  The first backup taken of a server is the base image an exact copy of the currently used space on the server. The base image is taken for each volume (or partition) on the server. Once the base image is set all future backups are incrementals.

• Remote Storage and Base Remote Backup Image Creation
  Your data is stored (in encrypted form) in two secure online data backup centers, located hundreds of miles apart from each other. The BASE IMAGE will be sent via a SATA II drive to the primary remote storage facility. There is generally a three-week turnaround time required for this base image transfer to occur. Incremental back ups will occur in the meantime and they will collapse into the base image when the transfer is complete. Incrementals Incrementals take place at the frequency that you schedule. If you select 24/7 backups at 15 minute incrementals 96 incremental files will be created each day. If you selected one-hour incrementals, 24 incremental files will be created each day.

• Incremental Forever Methodology
  Incremental Forever Methodology differs from regular incrementals in that only one full backup or base image is required. This greatly reduces the time it takes to perform subsequent backups as each incremental takes only seconds to complete.

• Synthetic Incrementals
  Incremental files are collapsed into synthetic incrementals (basically one larger incremental file). This is done to ensure chain integrity and to speed up restorations. The fewer hops from the current point-in-time back to the base image, the faster your restoration will be.

• Recovery Options
  Recovering files and folders is a simple process where the entire image is mounted as a volume on the NAS device. The encryption is needed. Files can then be copied to the destination server over the network. We also provide utilities enabling your engineers to restore files, folders, Exchange mailboxes or messages and SQL tables and databases.

• Virtualization (Physical to Virtual) Standby Server Functionality
  The NAS device can "virtualize" failed servers while keeping the system in the same state as it was before the problem arose. No configurations are necessary. Once virtualized, the NAS will resume the backup schedule that was in effect before the failure.

• Bare Metal Restore (Virtual to Physical)
  When it comes time to restore the virtualized server back to physical hardware, our bare metal restore process allows restorations to dissimilar hardware.

• On-site and Off-site Solution with Multiple Restore Points
  Multiple NAS devices can be placed on a LAN. Each NAS device, depending on the model, can be configured to backup one single server or multiple servers.

Features & Benefits

• Protect Valuable Informational Assets & Keep Downtime to a Minimum. The MnK Vault BDR device is a comprehensive Backup and Disaster Recovery solution (BDR) for Windows 2000 and newer servers. This reasonably priced, all-encompassing solution for small-to-midsize businesses provides:
• Very frequent backups (as frequent as every 15 minutes) with an onsite NAS Device

• Optional off-site data storage at highly rated data centers

• The ability to restore downed servers in less than 30 minutes!

• Advanced restoration options (file- and folder-levels) with Exchange message and mailbox recovery

• Bare-metal restorations to dissimilar hardware

• Low cost

NAS vs. Tape

• Though tape backup is common, it's far from being an ideal BDR solution. Analysts have said that over half of tape backups fail, so chances are that if you need to restore from tape, you'll be out of luck. But assuming all goes well with tape backup, how does it compare with the NAS appliance.
• Backup Window
  Tape: A significant backup window is required to complete a full backup - time lost for access to vital systems. VS. Nas: There is no backup window...your critical business systems remain up and running.

• Recovery Point
  Tape: Systems are typically backed up every 24 hours. Are you ready to lose a day's worth of work? VS. Nas: Data snapshot take place every 15 minutes...about the same length of time as a coffee break.

• Recovery Time
  Tape: There's nothing automatic about restoring with tape. The process is time-consuming and labor intensive. VS. Nas: Recovery is as simple as a pushing a few buttons (or clicking a mouse). Systems are restored in less than a half hour.

What Happens If My Server Crashes?

• Now let's look at how our solution keeps your business running if, for instance, an e-mail server goes down.

• Because the device takes snap shots every 15 minutes
  administrators can choose a point in time shortly before the problem occurred and with just a few clicks of the mouse, this appliance allows you to activate it as a virtual server to keep business processes up and running while we diagnose the problem and plan a course of action for the down email server.

• In the event of a catastrophic server failure
  our business continuity solution also includes a boot CD that allows us to perform a bare metal restore on new hardware in a fraction of the time of a typical server rebuild. And, this NAS device restoration will allow you to eliminate the hardware abstraction layer during the restore process so that the new drivers can be loaded on the server replacement, no matter which server brand is used giving you speedy recovery options in times of crisis.

Recovery after a Catastrophe

• If a disaster results in your end-client losing their entire office servers and on-site NAS included
  you order a newly imaged NAS with the most current backup-normally the last daily that was done, to be shipped out via next business-day air transportation to a location of your choice. If such an event occurs, we will not host the data at the co-location facility. Depending on the NAS model used, multiple servers can be virtualized on one NAS even as the NAS continues to perform backups of other servers.

• When the NAS arrives, all you need to do is plug in a patch cable and you're up and running.
  This recovery service will allow you to use the NAS for two weeks before it must be returned or purchased. This timeframe should allow you to get a new server ordered, in place and do a bare-metal restore from the NAS before returning the NAS. Alternatively, you can choose to keep the NAS and you will be billed for the list price of the new NAS. This would also allow you to use this NAS for the ongoing backups when you move forward, re-establishing the network for your client.

Off-Site Storage Facility

• For additional protection in the event of a complete disaster, data is securely transferred to an off-site co-location facility on a daily basis. Then, in event of such an occurrence, you will receive a new NAS device imaged with your latest data. The storage facilities are two XO high-availability data centers in Phoenix and Baltimore. They provide:
• Backup images stored at the data centers on a Storage Area Network (SAN) at the primary facility, then replicated to the secondary facility

• Connectivity provided by multiple providers with automatic failover capabilities

• Facilities provide two fiber optic network drops for our backbone

• Full physical security at each facility including security cameras and key card access

• Network is secured with high-end redundant, automatic failover firewalls

• Fire suppression and environmental control provided

• Automatic back-up power provided with on-site generators

Managed IT Solutions

Stop worrying and keep working

• MnK Total Care provides the essential preventative maintenance and remote remediation tasks required to keep a computer system up to date and running optimally. With our Total Care Preventative Maintenance, you have choices:
• Basic Level
  managed desktops, monitored servers with reduced remote and on-site rates and priority service.

• Gold Level
  adds 2 hours remote support per month to the Basic Level.

• Platinum Level
  adds an all inclusive, all you-can-use model, including on-site, remote support, vendor management, and service desk to the Gold Level.

Optional add-on services

• Total Clean Mail
  SPAM, virus filtering, Hosted POP3 email, and email archiving.

• Total Secure
  iWitness SonicWall firewall monitoring and management.

• Total Service Desk
  live support team available 8am 10pm EST Monday-Friday with after-hours emergency support.

Total Care at Work

• All items are completed on a regular schedule and include:
• Business class antivirus and spyware software for each computer.
  SunBelt VIPRE Antivirus, MalwareBytes Anti-spyware.

• Real-time updates and virus/spyware removal

• Full system scans for viruses and spyware done weekly.

• S.M.A.R.T Technology (Predict many types of hard disk failures)

• Update Operating System with current critical updates, service packs, and driver updates.

• Patch and update management for your business applications.

• Weekly cleaning of internet temporary files.

• Server & workstation performance tune ups completed weekly.

• Bandwidth, CPU, and memory utilization monitoring.

• Vulnerability assessment for your network performed monthly.

• Server specific items
  24×7 monitoring and troubleshooting of servers: Operating System/Terminal Server, Active Directory, Microsoft Exchange, Microsoft SQL Server, Oracle Database Server, Security Log Analysis and Management.

• Standard Executive Summary Report automatically generated monthly

• Other reports available on demand
  including: Detailed Executive Summary Report, Preventative Maintenance Report, Network Vulnerability Assessment Report, Asset Summary and Change Report.

MnK Total Clean Mail

• A managed email security service that blocks unwanted email outside the corporate network. Features:
• Managed Email Threat Protection
  Protection against spam, viruses and phishing exploits outside the corporate network.

• Outbound Email Auditing
  Detection of open relays, zombie PCs, and outbound viruses.

• Email / Business Continuity
  Auto-queuing of inbound email in case the local mail server fails or the power goes out.

• Volume Based Protection
  Block email sent to unknown users before it reaches your corporate infrastructure.

• Enhancements to the overall email experience
  Use of purpose-specific addresses as tags to organize and track email communication.

• Archive
  30 day rolling archive or archive forever available with Exchange Sync to capture intra-company email.

MnK Total Secure iWitness

• Designed to provide unprecedented internet security capabilities to small and medium sized businesses. It delivers a full internet security portfolio including:
• 24 x 7 Remote Firewall Monitoring

• Daily Weekly Monthly graphic reports delivered to your desktop

• Configuration Backups

• Advanced replacement of defective units

• VPN configurations and support

• Automated Firmware updates

• Content Filtering Support

• Alerts on suspicious activity

• Content Filtering, Gateway Anti-virus and Anti-spyware scanning, Intrusion Prevention and Application firewalling.

• Managed Wireless networking

MnK Total Service Desk?

• A live, U.S.-based technical support team for software and hardware products with certified frontline-support technicians working with:
• PC and network troubleshooting

• Handheld device configuration and troubleshooting

• Administrative tasks

• Software installations and troubleshooting covering Microsoft Windows, Microsoft Office Suites and programs, web browsers
  with - third party and proprietary programs being supported on a best effort basis.

• Virus and spyware removal

• File and folder restores

IT Consulting

Using technology as a tool to solve business challenges

• When it comes to the technology you need to run your business, it's hard to make sense of all the options. MnK Technologies does more than just sell technology we combine IT and small business consulting expertise to develop technology solutions to your real business challenges. With IT Consulting from MnK Technologies, you can expect:
• Vendor-agnostic solutions
  based on known technology standards and best practices.

• Technology and business acumen
  a unique mix often missing from other providers.

• Full IT Services
  including planning, procurement, implementation, and ongoing management.

On Demand Services

• Like having your own IT department one hour at a time
  As a small business, you may not need a lot of IT support. But when you do need it, you need it NOW. But have you ever tried to find high-quality help at the last minute? Get ahead of the game by lining up your technology A-team before disaster strikes.

With on demand IT services from MnK Technologies you get

• MnK Tech's on demand IT services provide you with reliable, high-quality technology services just a phone call away.
• A complete IT department at your disposal
  experienced support whenever you need it.

• Flexibility
  pay only for what you use, as you use it.

• Fast response times
  get back to business as quickly as possible.