Really nice if your nice to them. Really scetchy place to go to alone though. Inside the building where you pay is dark, dirty and overall just creepy. They are open 24/7 and are located on River Road, Hyde Park, Ma. It was fast and easy to get my car felt uncomfortable about location and presentation of the building.

If you have a choice in towing company, definitely do not use Metro Towing. My second car was in an accident and the police had my car towed by this company. The customer service was terrible. When they finally allowed me access to my car, the employee on duty thought my party and I were taking too long to remove items from my car. He ordered us to leave after granting us permission on the lot. He even threatened to call the police. He accused me of dumping my car on their lot, despite given him written proof of another company, to come the following day to junk my car. When I asked for the name of the owner of the company, he apparently didn't know who he was. When I asked for his name, he replied that he was the "new guy." I, like the previous reviewer filed a complaint with the BBB as well. DO NOT DO BUSINESS WITH THESE PEOPLE!!! THEY ARE ALL ABOUT RIPPING YOU OFF!!!