This firm was professional on the phone and worked us in on short notice. However, our overall experience was poor. We agreed to them charging a minimum of 3 person-hours with additional time billed by the hour. The appointment-setter said they'd have other appointments on the same day, and because our job was big, we suggested they come an hour earlier in order to allow more time, which they did. On the day of the cleaning, however, they said they would only work on cleaning for a *maximum* of 3 person hours, despite their earlier start time. They were not willing to work any longer as planned or to reschedule for later that day or the next. Further, during the 1.5 hours the two people were at our house, they only managed to clean 3.5 bathrooms. No windows, no vacuuming, no dusting, no countertops, or anything else. This was slow, unacceptable work and we feel the company overpromised and underdelivered. We will not use their services again and cannot recommend.