We bought a house cleaning for my sister for her birthday. 2 girls came for 3 hours (6 hours of cleaning). They didn't polish the chrome on the second floor, got something on the kitchen floor that made it very slippery, didn't finish the dusting, and threw rugs in the garage and left them there. My sister keeps a very clean house so it should have been a fairly easy job. She absolutely should not have to come home and clean for 30 min rather than sit with her feet up and enjoy! The 100% Guarantee only means they will send the same girl back to fix the problem. I will not use this company ever again.