If un-prompt, un-friendly service is what you are looking for, then look no further. This company has earned their name; you truly have to NAG the heck out of them to receive any semblance of customer service. I live 20 minutes from their facility and yet they say they have no trucks in the area for the rest of the week and it is in the middle of winter?! That is the type of customer care we are talking about. I called their competitor is who way more friendly and actually 40 minutes away and they came out that morning to delivery oil. Gnagey basically thinks that they can do whatever they want and the customer is going to have to deal with it. Avoid the big red truck at all costs unless you crave very poor customer service.