I would definitely do some research on the work you need done and get quotes from other businesses before calling Flat Rate. These guys will try to take scam you. We needed a water heater replaced fast because ours went out and we needed one right away. We were stupid and had them do the work after they gave us a quote on installing a water heater and got ripped off. At the time we just wanted hot water again, so we had them do it. We were desparate and just figured the price they gave us was just what it costed. After we agreed to have the water heater installed, I had to go to work. Later I checked prices online and found out we got scammed. I know it's our fault for letting them do the work but like I said we were desparate. So I would highly recommend someone else. I am just to trusting of people and didn't think professionals were that eager to make money and take advantage of people who trust that professionals would give you a fair and reasonable price.