After asking for 11.5 inch satillo tile and paying for the presealed tile at the owners recommendation I received the tile at my car. The first piece I removed from the box for inspection had a nice 3 inch crack glazed into it. I asked to exchange the piece and was told that was normal and that if I wanted he would take all the tile back and return my money. The gentleman had a very bad attitude. My mistake not to because when I got home and compared it to the other tiles I realized the new tiles measured almost a quarter inch longer and wider. Not good for matching existing tile. I will never go back.