It took them two months to tow in my vehicle after it broke down. Then it took four and a half months to partially repair it. When I went to pick it up I discovered they had broken out the tail light and smashed the rear of the vehicle. They denied that they did the damage even though I had pictures of the undamaged vehicle taken before they towed it. Then they finally showed me the repair invoice. It was over double the estimate and the amount I authorized! In addition, the vehicle was not repaired still-it would not idle. I tried to have the Washington Attorney General mediate the issue but Engels refused to cooperate. I have been forced to sue them. They still have my now damaged vehicle for over a year.

It took them two months to tow in my vehicle after it broke down. Then it took four and a half months to partially repair it. When I went to pick it up I discovered they had broken out the tail light and smashed the rear of the vehicle. They denied that they did the damage even though I had pictures of the undamaged vehicle taken before they towed it. Then they finally showed me the repair invoice. It was over double the estimate and the amount I authorized! In addition, the vehicle was not repaired still-it would not idle. I tried to have the Washington Attorney General mediate the issue but Engels refused to cooperate. I have been forced to sue them. They still have my now damaged vehicle for over a year.