This company was very conscientious. They were prompt with setting up an appointment and arrived on time. I was a bit concerned with the carpet being a little too damp and not drying in the specified time. However, they came back the next day to check on things and make sure that the carpet was drying. We put a fan on the stairway and it was totally dry within a day and a half. They even offered a refund if we were not totally satisfied! You don't hear of that these days! I would definitely use this company again. Their work was satisfactory. The carpet was cleaned and dried. Their service was exceptional.