On March 25, 2014 I ended up contacting my car's contracted tow service after an unavoidable run in with a metal bar (later identified as the part on an 18-wheeler that mud flaps are attached to) in the #1 lane on the 5 freeway. "Armen" was calm and completely professional particularly when he had to tell me that same metal bar had actually punctured my gas tank...and could have started a fire. Basically I was freaked out but Armen handled getting my car to the dealership after-hours and later dropped me off at a car rental place. I would not hesitate recommending this company and commend the customer service provided. Thanx~ Sara