These are the most heartless- uncaring people you'll ever have the misfortune of dealing with. Their bottom line is not "good customer service " but "squeeze every penny out of you they can". The issue here is you have no recourse- they have you lock, stock and Barrett!!! First you have the misfortune of accidentally parking in an unmarked space( which is impossible to prove but, with the proper photos and any other documentation you'll go a long way!)Don't just roll over and play dead. I think the pre- employment screening must include rudeness, lack of sympathy, nasty, slamming the phone on you and even threats.You realize they have the upper hand and you are just a little ant.I can't believe this business is more closely reviewed for licensing- if there is one I'd like to know. The whole time I was trying to talk was interrupted with "Sir!! I'm sorry but we can't help you""but" "sir, didn't I just tell you we cannot Beto from any help?? Do you not understand ENGLISH or are you one of those foreigners?" My goodness. This place should be shut down or put under new ownership!!'

There drivers are not nice people they cuss at people and tow people when they are guest.

They told me it was a $50 tow. When They got there they said it was another $10 since it was a few miles from their normal range. Don't trust these guys.

They would not pop open my door when I locked my keys in. Bit they did tow the car to a shop

I called to ask for assistance and was told that they only tow cars. No assistance offered. Very disappointing.

Came really quick. Opened up my car fast. Very nice guy

My car died on the nicholasville road and I called them up, they came out and helped me and my kittens out. They are the greatest! Thanks bluegrass!

Blugrass arrived propmptly, charged a fair price and solved a big problem for me while giving me a ride home as well.

Bluegrass Towing treated my car like it was one of their own, they were there at the time they told me on the phone and turned my stressful situation until a pleasureable experience. Thanks Bluegrass