Aqua Azul prides itself not only on our high quality of our products and installation but our after sales service. In saying that, in the construction indusrty, no matter how hard you try, you do make mistake and we acknowledge that and work hard to put any mistakes right. Out of over 1000 pools we have tiled we have had maybe issues with five or six pools. Of those only one caused us to have our license revoked. This was one of the very first pools we did as a company and we spent a considerable amount of time on redoing the pool. We even offered to re tile the pool but this offer was not accepted. In Arizona, it is to the client's advantage to have the contractors license revoked, as once this happens, they are eligible to recieve funds from the state contractors compensation fund. It is our belief that this was the goal of the cleint all along and regardless of what we did, it was never going to be resolved amicably.