Andy and Ed, what can i say, but they know their business and they do it well. Evidence is in their lot and cars lined up for repair. My 2000 EXP in 14 years, has had one use Trans sent in from Wisc, with warranty from dealer for a year, the usual brakes, battery, belt, and Still no need for a new car. I have done several referals, and most reciently a specialized battery was needed, and it was delivered in hours from a dealer in Plainfield. Now that is service. If the issue u r having is under warranty, they tell u to go back to the dealer. Their business is based on honesty and the ablilty to get the job done right the first time. Really they do not need anymore business and I have to schedule regular checks now for my suv, but they do make exceptions to expidite depending on the priority, such as the young couple going cross country who had lost heat and were traveling with kids. I am proud to say they r my long time machanics, of 23+ YRS and please Never retire Andy/Ed