In a very brief way... I went in person to Accugraphic Sales Inc. and I left my "never worked" KnK Zing cutter to be fixed over a year ago. I never got a call back or e-mail. After that I went there three times and they always saying they still haven't found my Zing. Yes... they lost my cutter! Last time I got kicked out of the office. They threatened to call the police if I didn't leave the place. Its clear to me now that this company is not doing the right thing. Perhaps the older brother had solved this problem in a smarter way. Unfortunately, Ive no option but bring this company to the court. Sad!