I was so angry after my car accident about how everything went with my vehicle being towed and i was going to have to pay to retreive my personal belongings and felt i shouldn't have to that i posted the review above/below this one. Granted the night employee is still a jerk , just deal with the day people . They know what they are doing and will go the extra mile(without the mileage charge) pun intended, to help understand ways to handle particular situations. When i went back to my accident scene the driver of the company drove by and saw us there. He stopped to talk and see how everyone was that accompanied my vehicle n that accident . He was very nice and had a very good since of humor and offered useful information and assured everything would work out in the wash. Randy is the guy everyone should request if using this tow service . He understands the vulnerable times and peoples frustration and helps make u feel better about it. That im sure is not in his job descriptions . The lady at the front desk also went an extra mile or 2 to help out and spite my anger she maintained a good and positive attitude which has also been my motto in the years of customer service i have provided. All around great understanding people . Thanks and special thanks to randy.