I have 4 children who have taken upwards of 35 school photos. The other company used in our town has consistently produced better photos at a better price. While I have resorted to returning the pictures, they are still used in the yearbook which is so disappointing. Please, train your photographers to work with the children (lift your chin, open your eyes, etc.) and have them review the photos before moving on. When I have called to speak with a "Lifeguard," they have said that the photographer was new and I can mail back the pictures at my own cost.