Does great work with everthing they do. From the owner to each employee, they ALL can take pride in knowing that they do their best with every customer! Whether its creating new artwork or "vamping up" an old design or logo they can do it. Even when I changed my mind on a logo (i hate to say that i did a couple of times-on the color, where it should go) they were very nice, polite AND helpful each time! They made SURE that i was happy with my decisions before i took my product home. They have their own artist and digitizer right in the store (i didnt have to wait for days for my "change request" to be faxed or mailed to an artist, only to be told "that it couldnt be done"). I WILL DEFINATELY go back and would reccomend them to anyone who wants a Professional, Courteous, Customer ALWAYS Right, Makes you Smile, Well Priced, TEAM of embroiderers.