These folks were great!! After I got my mattress, I was very disappointed to find it was not the one that I tried in the store. I checked the receipt and it matched the mattress I recieved. I went in the next day and talked with the manager and he could not have been nicer. He immediately scheduled an exchange for the following day without additional charges, even though the fine print stated there would be a charge for exchanges. I was so happy because Christmas is coming and I did not want to spend the extra money. By the way, my new mattress is AWESOME!! The saleslady that helped me choose it was right on with what would best suit me. I had a great experience here and would definitely purchase again. Next time I will verify the reciept matches what I purchase, though :)