The guys at Lake Street always make sure I'm satisfied with the work they've done. They've been great about explaining what's wrong and what my car needs.. or doesn't need (which is far more important to me). I started going there as a single mom on her own and they always treated me with respect, and made sure that I was getting the best price. If you're looking for wonderful, honest service Lake Street is the place go to.------drawbacks: Make sure to call well ahead of time. They're popular and always busy, so getting your repair squeezed in at the last minute is difficult. They're well worth the wait time, though!