I called this business on a Sunday at 4:55 PM to check information related to storing an RV. I asked one question, if they stored RV's. The man that answered the phone sounded exasperated, and stated "Yes", but that I'd have to call back on Monday to get information. He started to state a name of the person whom I would have to speak with, but I had begun to ask another question, what their hours were (I would need to know this so that I could call back at an appropriate time). He state the hours, and before I had a chance to ask what the name of the person I needed to speak with was, he hung up on me. 1 star rating is for lacking the following: A web site to get ANY information from, and courtesy and patience while dealing with potential customers (Not that I am a potential customer any longer, unless their rates are low enough for me to deal with this kind of treatment, and that would have to be pretty low!).