I needed a metric jig for installing some handles on my cabinets. I had searched at all of the local hardware and big box stores, in desperation I called Napa Kitchen and Bath, Heidi was so gracious and knowledgeable. They didn't carry what I was looking for but she got we what I needed at a reasonable cost overnight. If this is how they handle a tiny purchase for a "non-customer" I can only imagine that the level of curtesy and professionalism would be even greater for a major project. I will certainly remember them when I am ready to redo my bathroom.