Very bad policies and over that rude behavior. My payment was on auto charge.They failed to charge due to whatever reason. They levied delay charge. My credit card was normal and active. Their reason if they fail to charge that's customer's problem. They will inform you by normal mail after levying a charge. They do not know how to use email so will not send emails. Who knows if their machine was defective or if she knows how to charge it. It seems they are not aware that technology can fail due to whatever reason. I think it's just a ploy to increase revenue. Anyway, I am leaving it. Join only if you want to be attended by very illogical and rude people.