This was a phone order for a sofa and chair. I spoke with Gail and she was knowledgeable, helpful and went way out of her way to make this purchase work even though I did not yet have an address to ship it to but wanted to get it while it was on sale. I have opened a credit card with Pier One and will definitely look here first for any further purchases - and certainly would refer anyone to Gail for help in purchases. This was high quality service and much more than expected. Thank you. Mary Killoren