For about 3 months, my roommates and I were getting charged outrageous overages on our bills. I forget the exact amount; however, it was something like we were using over $190 a month for electricity (which for a week and a half of one month, we weren't even here for because we were ALL on spring break and unplugged and turned off EVERYTHING before we left) which is crazy. Well, each month, we would call the office to ask where the overages were coming from. We talked to numerous people in the office (including managers), and we were given different answers each time. One time, they told us that we shouldn't have changed out our light bulbs, when we hadn't changed our light bulbs, and they had never checked our apartment to make an accurate assumption. The next time, we were told that we have to file a request to get our statements from corporate (which takes about 3 days to receive) so we could look over the statement and see exactly where the extra charge was coming from. After we waited for the statement, it only stated the amount our rent was and how much the overage was... so why couldn't they have printed that off in the office? We finally got fed up with all of the crazy assumptions, so my roommate called corporate. She explained everything to the person there from how incompetent the workers were to how long this had been going on. Ever since their conversation, our overage hasn't been more than $2.



About two months ago, we had a bug problem. These particular bugs were called "drain mites" and come up through the drain if there is still water in the drain. Keep in mind, our apartment is clean. Our rooms might have clothes on the floor, but we keep our dishes and kitchen clean. Well, because of The Grove's drain system, we had these miniscule bugs coming up our drains. When we called the front office, they said that the pest control only comes every other week, but they would put in a request. However, we wanted the bugs gone ASAP so we went out and spent a pretty penny on supplies. After about a week of our superb pest control abilities, the mites seemed to have disappeared. Luckily, The Grove brings a pest control person to our door 3 weeks after our request just for us to hear him say that there was nothing he could do because it was a drain problem, not a pest problem. Glad we didn't wait for their help.



Another great conversation with The Grove was about our air filter. My roommates and I were wondering why we had been getting sick. However, we had no reason to think it was our air filter because we had gotten a notice in the door about a month earlier saying someone would be entering our apartment to change our filter and make sure everything was working. We decided to check the air filter. When we pulled it from the wall there was at least a 2-inch thick black mass on it. No wonder we were getting sick and our overages were crazy!! The managers and office workers said that the filter had nothing to do with overages Oh yeah, the system doesn't have to work harder to get through the filth the cool our apartment.. that makes sense-NOT! Only after we took pictures, talked to the General Manager, and threatened to call corporate was the air filter put in. The air filter that should've been a routine task changed a month ago.