we have used this kennel 2 previous times and it had been great but this last time we was very shocked when we went in to get our dog on a sunday evening on a call out basis she was in the tv room and she had no tv on, there was poop on the floor because they only used 2 of the 14 pads we had brought in with her,there was no water bowl in her room or any signs of water what so ever, they dumped most of her treats in with her food not a good idea, and didn't even use her food and water dishes. We left her thunder shirt and calming pills in case of a storm well they didn't put her shirt on or give her the calming pill either so we was very upset. So I do not believe we will be using this place again. Wrote the management a letter about all of our concerns still waiting to hear back. we do have pictures of the room and are going to be posted later